Privacy Policy wscbet – Personal Data Protection for Malaysian Members

Wscbet takes your privacy very seriously. This Privacy Policy explains how wscbet, as the operator of an online betting platform in Malaysia, collects, uses, discloses, and protects your personal information when you use our website, mobile app, or any of the services we provide.

This policy applies to all individuals who register an account with wscbet, browse our website, or interact with any wscbet platform or service, including sports betting activities such as Malaysia Super League and EPL football, badminton, cricket, live casino games, baccarat, slots, jackpot, and e-sports.

Wscbet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We believe Malaysian players deserve to know exactly what happens to their personal data, which is why this document is written in plain, accessible language — not dense legal jargon.

Wscbet collects several categories of personal information depending on how you interact with our platform. Below is a full explanation of each data category we collect.

A. Information You Provide Directly

• Identity Information: Full name as shown on official identification documents (MyKad or passport), date of birth, gender, and nationality.
• Contact Information: An active Malaysian mobile number, email address, and residential address for verification and communication purposes.
• Financial Information: Details of the payment methods you use, including e-wallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and bank account information for processing deposits and withdrawals via FPX (Maybank2u, CIMB Clicks). wscbet does not store credit card details directly — all card transactions are handled through a secure third-party payment gateway.
• Verification Documents (KYC): Digital copies of your MyKad, passport, or other verification documents required to meet anti-money laundering (AML) and regulatory compliance obligations.

B. Automatically Collected Information

• Platform Usage Data: A record of your betting activity, including the time, date, amount, and type of bets placed, games played, and wins or losses.
• Technical Data: IP address, web browser type and version, device operating system, screen resolution, and unique device identifier.
• Location Data: Approximate location information based on your IP address for regional compliance purposes. wscbet does not collect GPS data from your device without your explicit consent.
• Session Data: Login times, session duration, pages visited, and navigation patterns within the wscbet platform.

C. Information from Third-Party Sources

• Identity verification information from third-party KYC service providers authorised by wscbet.
• Financial risk information from anti-fraud service providers that assist wscbet in detecting and preventing fraudulent activity.

Wscbet uses the personal information collected for legitimate and necessary purposes in operating our online betting platform. We do not use your data for any purpose beyond what is stated in this policy.

Wscbet does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is our absolute commitment to all members.

However, wscbet may share your personal data only in the following limited circumstances:

• Trusted Service Providers: Companies that assist wscbet in operating the platform, including payment service providers (Touch 'n Go, GrabPay, and DuitNow gateways), KYC service providers, cloud infrastructure providers, and customer support service providers. All third parties are bound by strict data protection agreements and may only use your data for the purposes specified in their agreements with wscbet.
• Legal Requirements: wscbet may be required to disclose your personal information to government authorities, law enforcement agencies, or Malaysian courts when legally obligated to do so by law, court order, or valid legal process.
• Terms Enforcement: wscbet may share data as necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud, situations involving security threats, or violations of wscbet's Terms & Conditions.
• Business Transfer: In the event of a merger, acquisition, or sale of wscbet assets, your personal information may be transferred to the successor entity. You will be notified in advance by email or in-platform notification should this occur.

The security of your personal data is wscbet's highest priority. We continuously invest in security infrastructure and best practices to ensure your information is always protected against unauthorised access, data breaches, or misuse.

• Data Encryption in Transit: All communications between your web browser or application and wscbet's servers are protected using TLS 1.3 with 256-bit SSL encryption — the same security standard used by leading banking institutions.
• Encryption of Stored Data: Sensitive data — including your financial information and KYC documents — is stored in encrypted form within wscbet's secure database. Even internal staff have only the minimum access required for their role.
• Two-Factor Authentication (2FA): wscbet strongly encourages all account holders to enable 2FA. This feature sends an OTP to your Malaysian phone number whenever a login is detected from a new device or an unrecognised location.
• Periodic Security Audits: wscbet conducts regular penetration testing and third-party security audits by independent external parties to identify and address any security vulnerabilities.
• Staff Access Controls: Access to wscbet user data is strictly governed by the principle of least privilege. Only staff who require access to carry out their specific duties are granted permission.
• Continuous Monitoring: wscbet's automated monitoring system tracks platform activity around the clock, 24 hours a day, to detect any suspicious patterns or unauthorised access attempts in real time.

Cookies are small text files stored on your device when you visit the wscbet website. wscbet uses various types of cookies to keep the platform running smoothly and to deliver a personalised experience.

• Essential Cookies (Required): These cookies are essential for the core functions of the wscbet platform, such as maintaining your login session, remembering your language preference, and securing transactions. Without them, many platform features will not work correctly. This type of cookie cannot be disabled.
• Analytics Cookies: wscbet uses analytics cookies to understand how visitors use our platform — which pages are visited most, how long sessions last, and where traffic comes from. This information is used in aggregate and does not personally identify any individual.
• Functional Cookies: These cookies allow wscbet to remember your preferences — such as display language, betting limit settings, and favourite games — to make your experience more convenient.
• Session vs. Persistent Cookies: Session cookies are automatically deleted when you close your browser. Persistent cookies are stored on your device for a longer period and help wscbet recognise you on future visits.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and security of your wscbet account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and wscbet's Privacy Policy, you have the following rights with respect to the personal information we hold about you.

To exercise any of the above rights, please contact the wscbet Data Protection Officer by email at privacy@wscbet.bet. wscbet will respond to your request within 30 business days. In some cases, we may need to verify your identity before processing your request.

Wscbet retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: For as long as your account remains active with wscbet, we retain all profile information, transaction records, and activity history required to deliver our services and meet compliance obligations.
• Following Account Closure: Upon account closure, wscbet retains your financial transaction records and KYC information for a minimum of seven years as required under Malaysia's Anti-Money Laundering laws (AMLA).
• Technical Data & Logs: System logs and technical data are typically retained for 12 months before being automatically deleted or anonymised.
• Marketing Data: If you have withdrawn your consent to marketing communications, wscbet will stop using your data for that purpose within 14 working days.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

The wscbet platform is intended for individuals aged 18 and above. wscbet strictly prohibits the registration and use of the platform by individuals under the age of 18.

Wscbet does not knowingly collect personal information from children or minors. Should we discover that personal information belonging to an individual under the age of 18 has been collected, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and believe that a minor in your care has registered or used the wscbet platform, please contact us immediately at support@wscbet.bet so we can take the appropriate action.

Wscbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer to Malaysian users.

• Notice of Changes: When material changes are made to this Privacy Policy, wscbet will notify you by email to your registered address and/or via in-platform notification at least 14 days before the changes take effect.
• Effective Date: The effective date of the latest version of this Privacy Policy is as stated at the top of this document. Please check this page periodically to ensure you are always up to date with wscbet's current privacy policy.
• Ongoing Consent: Your continued use of the wscbet platform after any Privacy Policy changes take effect will be deemed as your acceptance of the revised policy. If you do not agree, you have the right to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wscbet handles your personal information, we encourage you to reach out to us directly.

• Privacy Email: privacy@wscbet.bet – for enquiries and requests relating to your data privacy rights
• General Support: support@wscbet.bet – for general enquiries related to your wscbet account and platform
• Live Chat: Available 24/7 via the live chat icon on the wscbet platform for prompt responses in Bahasa Malaysia and English

Wscbet is committed to responding to all privacy-related enquiries within 10 working days. For more complex data rights requests — such as erasure or data portability — the response period is up to 30 business days.

If you are not satisfied with wscbet's response to your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia or the relevant enforcement authority under applicable Malaysian law.